Job Summary

The Receptionist is responsible for handling front office reception and administration duties. She provides routine information and direction to callers and visitors. She receives and relays incoming calls and takes messages; directs calls of a general nature to the proper party; receives and directs visitors, clients, and applicants to proper individual. The jobholder maintains log of daily phone and visitor activity and perform general clerical duties such as typing and filing, as needed.

Key Responsibilities (Financial)

• Ensure responsibilities are fulfilled in a cost effective manner

Key Responsibilities (Customer Focus)

• Ensure that all callers and customers are taken care of and that a good business image is given to the public
• Listen to internal/external customers’ requests, answer questions and provide telephone information

Key Responsibilities (Internal Business Process)

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department
• Determine callers’ requirements (extension desired information requested, etc.) and transfer call
• Retrieves messages from voice mail and forwards to appropriate personnel
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Answers questions about organization and provides callers with address, directions, and other information.
• Receives, sorts, and routes mail; maintains and routes publications.
• Monitors visitor access and issues passes when required
• As required, takes and relays messages
• Schedule meetings and conference rooms
• Keep records of calls placed and received
• Perform clerical duties such as typing, proofreading, and sorting mail
• Ensure reception area is tidy
• Use computer systems to enter data or process information
• Implement corporate policies and procedures

Key Responsibilities (Learning & Growth)

• Attend periodic training to further develop relevant skills

Qualification, Technical Skills and Competencies

• High School Degree
• Good organizational skills
• Good communication and interpersonal skills
• Strong attention to details
• Good time management skills
• Proficiency in spoken and written Arabic and English

Overall Experience Required to Execute this Role

• No prior experience required

Specific Experience Required to Execute this Role

• No prior experience required

Skills